Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. I couldn't see any way to order my 1st wifi pod online so I had to phone CS and attempt to navigate the phone options to get through to the right person who could help me with this order. Connect App highlighted intermittent connection and slow speeds and suggested a wifi pod. Account - Mobile. It can take a few days for the Connect app and the Hub to synchronise, so keep trying. See the following page for details, including how to order online via My Virgin Media or through the Connect appHi @radders7, thanks for reaching out to us on the Virgin Media Community Forums. It helps you get your broadband up and running and make the most out of your WiFi experience, all from the comfort of your sofa. Technical assistance just gets an AI that assumes there's a fault. QuickStart, set up and connections. on 04-05-2023 16:40. The Virgin Media Connect App is the control unit for your WiFi. Tap Add a room, Tap the room you're in. You can even reboot your Hub from the comfort of your sofa. WiFi pods are free, if deemed necessary for Volt and Gig1 customers. i don't have time to sit on a call to customer service for an hour. Start the Scan (do this in every room) Scan complete. I'm a Very Insightful Person, I'm. You can order WiFi pods from the Virgin Media Connect app. Browse. Can someone help me order them? The page says they are out of stock, but can see people are getting them in other posts on hereAs long as all of the above points are all met then the Pod should automatically connect to your Hub's Wi-Fi and begin broadcasting. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection. The engineer said I needed to order three wifi pods to enable coverage in the rest of the house. I would like to place the order for you so I am going to pop you over a private message to take a few more details. Sign in to My Virgin Media. Optimisation complete, Tap Rescan room, Tap Start Scan. I have a deadzone in my pantry and need to get wifi working so my smart lights can work. Phone. The only problem is duri. . Please look out for the envelope on the top right of. Broadband, TV and Landline offers. We would like to show you a description here but the site won’t allow us. The connect app has shown that one of the rooms has 10Mbs wifi, which is below the 20Mbs threshold for being able to order a free wifi pod. Can someone help me order them? The page says they are out of stock, but can see people are getting them in other posts on herePods are only free to customers on the 1GB, Ultimate Oomph or Volt packages - is that you? If so they are worth trying - they should work for you. Tuning in. Typically, extenders are linked through a wired port using an Ethernet cable. Phone. Then Start the scan again. Same issue as everyone else - VM connect detects the "fair" connection (27mbs download ) but there is no way to order a pod. Did you take out Wi-Fi Max. Tried to order wifimax pod from my account but it asks me to chat to someone. Account - Cable. Kind regards, Ilyas. We really want this Virgin installation to work - 500mbps in the front room and 0mpbs in a bedroom is a little extreme! Thanks. You can get your 1st one by signing up to WiFi max. You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. Check out the purple envelope in the top right hand corner for a private. Speed. High up (8ft) not any. Please try following the instructions <<< here >>>. Sorry to hear of the issues with the attempts to order Wi-Fi pods. . If you need a second or third Pod, sign in to My Virgin Media, click on Your Package and follow the steps in the WiFi Max tab. Networking and WiFi. Tap Start the scan. We recently had VM fibre installed and the engineer said we needed to wait 14 days before ordering any WiFi Pods. Can anyone advise please? We’ve ran several scans using the app of our home. The app should detect low signal and allow you to order them straight from there. Can anyone help. Stay safe online. Basically I got offered wifi pods before but I had split ssids so they couldn't send them. The mesh wifi pods now come with a speed guarantee . I've just moved to Virgin Media and am also part of Volt as have O2 mobile. Start the Scan (do this in every room) Scan complete. Hello, changed to the 02 volt bundle how do I go about getting pods sent as WiFi is poor , cheers dan - 5187682. Due to this, we are only able to offer limited help. Reply. Tap Start the scan. As explained in the video, all you need to do to get your hands on an intelligent WiFi Booster is use the Connect app home scan feature. £40-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. The app does not allow me to scan in the bedroom as it does not pick up the wifi at all. Thanks, Look out for the envelope in the top right-hand corner. With the WiFi Max pods that we do, if you are on a Volt Bundle, or the 1GB package then you are entitled to the WiFi MAx pods for free. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. The home scan. Reply. Pod will need reactivating on the New Hub - on your account so. Gaming Support. I upgraded to the Gig1 service and was told I could order up to 3 wifi pods. SpeedYou can check WiFi speeds to your Hub and devices, manage all your WiFi Pods, tackle common WiFi hiccups, get expert help and loads more, all in one place. I know I have. While connected to WiFi, Tap "I’m ready " and then wait a couple of minutes for the scan to complete, and then tap Continue. However, when I downloaded and used Chrome on my iPad, I found the icon and used it to have a message conversation with “Andi BOT” about ordering a WiFi Pod. Hi all, I have been trying to use the Virgmin Media connect app to order a Wifi pod. Simply sign into My Virgin Media and you will see your orders on your account dashboard. The Virgin Media Connect app is the control unit for your WiFi. As Adduxi above correctly advised, when using our Connect App to scan for weak and blind spots in the property (and once one of those is detected), our App should give you the option to place a pod order online directly from there. I will send a private message - watch out for the purple envelope inviting you in. Once I've got to that page, I'm taken to a screen to. It is not great - often the reconnections drop out or can't be made. The pods are free on the Gig1 package, Ultimate Oomph, or any Volt bundle, however if you are on any other package then they are £8 a month. £40-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. Scan complete, Tap continue. I don't work for Virgin Media. Virgin Media's Hub 3, Hub 4 and Hub 5 give customers fantastic WiFi connections all year round. Wait 2 mintues for Scan. Simply text us on 07533 016 422 (for free on a Virgin Mobile) between 7am and 11pm Monday to Friday or 8am and 8pm Saturday to Sunday. The best way to get a pod order is download the Virgin Connect app, from here do a scan. Pick a category to get started. Regards. Take control of your WiFi: • Run a super-intelligent WiFi home scan to test speeds all around the home. We would like to show you a description here but the site won’t allow us. Cannot speak to anyone direct or even on chat so thought I’d give the community a go. Tap Add a room, Tap the room you're in. Our new WiFi Max service allows you to have up to 3 pods. I have situated my router in the hall. I couldn't see any way to order my 1st wifi pod online so I had to phone CS and attempt to navigate the phone options to get through to the right person who could help me with this order. Tap Add a room, Tap the room you're in. on 17-06-2022 22:08. Networking and WiFi. SpeedHi BenHawkeye . You can also check out how all your WiFi Pods are doing – see their signal strength, see which devices are connected to each one, get troubleshooting tips, rename them and much more. · Wait 2 mintues for Scan. Broadband. If you have no luck with the app you can call 0800 064 3850 to order. Tap Add a room, Tap the room you're in. Then Start the scan again. QuickStart, set up and connections. Stream from Virgin Media. Reply. . Easy to set up, coverage has. Wow, so basically I will be charged up to £10 a month on top of the £110 I am already paying for basic broadband, basic TV package and a phoneline I can not use! Time to switch providers!! Please see message 2 on the following <<< pinned post >>> which details how to request the wifi pods. Can anyone advise please? We’ve ran several scans using the app of our home. Tap Start the scan. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. the FAQ doesn't say anything about it being Volt+Gig only nor is there any mention at all on the FAQ page about them being chargeable. I have arranged for your 2nd pod to be delivered and you can track this online. Subscribe to this message's RSS feed. We’re so confident in this technology that we’ve launched. Is there a good reason - 5444366. Re: Order WiFi pods. The WiFi Max guarantee costs just £8 per month, or is free to some customers, and promises minimum download speeds of 30Mbps in every room, or a £100 bill credit. Re: WiFi Pods order. 👋🏼 I'm sorry to hear about the trouble you're having when trying to order out a Wi-Fi pod. The pods will work together with the Virgin Media Hub to create a WiFi bubble that covers your entire home, eliminating black spots in the process. I have used the Virgin Connect app to confirm these speeds. I recently switched to Virgin Media broadband and had a Hub 5 installed, but am now experiencing limited WiFi coverage. Speed Hi BenHawkeye . Then Start the scan again. Wi-Fi extenders are devices that increase the range of the Hub’s wireless signal, giving you a stronger and more stable connection over more of your home. Tap Optimise WiFi now if an option. Tap Add a room, Tap the room you're in. Hey Vinny66, thank you for reaching out and I am sorry you are having some issues with trying to order a pod. If it finds a potential signal-less spot, it’ll test our broadband speed to the WiFi Hub to make sure there isn’t a problem with your network. Then Start the scan again. In response to Chris_W1. It will identify the blackspots and allow you to order one Pod to start with. Check your broadband service. The clever technology inside our WiFi Pods uses the cloud to understand how you use WiFi and constantly adapts to create the best conditions for the network your home needs every day. The app says I'm optimised, but I cannot find a way to order my first WiFi pod to overcome my issues. They can also use your home’s electrical wiring to transmit the signal, like our Powerline. Tap Add a room, Tap the room you're in. (Spoiler: there is no modem mode currently on the 5x), Thanks for your response here and welcome back. Fix your broadband WiFi Pods and Boosters Complaints Encountering problems with your Virgin Media services or products? Then look no further than our Virgin Media help and. Wireless right beside the hub is averaging 220mbps outwith this room the wireless is just terrible. Start the Scan (do this. The hub is located towards the back of my home but I didn't have anywhere near these wireless issues when I had the SH3. Ashleigh_C. The app says it’s poor and to order one but don’t have a clue how to. This promotion means you won’t pay the usual setup fee of £35. Stream from Virgin Media. Please look out for the envelope on the top right of. Re: Order WiFi pods. I found out there should be an isolation box. Tap Start the scan. And that’s not all – if you’re a. Hi Sorry to see you are having problems ordering the wifi boosters. Hi @Zahra_m27 . But only if the speeds are consistently below 20Mbps in that room. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Wait 2 mintues for Scan. • Tap Add a room, Tap the room you're in. It helps you get your broadband up and running and make the most out of your WiFi experience, all from the comfort of your sofa. I'm going round in circles trying to get a pod online or within the My Connect app. I have merged them now. If the scan picks up that you need a pod it will allow you to order some. They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bun. Browse. Hello My broadband speed is a bit spotty in my flat - I get 500mbs+ in my bedroom (Bedroom 2) where I use it most but poor readings in the rest of the residence. WiFi Pod ordering shambles. The pods can only be sent out one at a time too. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. The best way to get a pod order is download the Virgin Connect app, from here do a scan. I tried using the connect app but it is just about fast enough when connected so it won't let me order one. John. Stay safe online. . Forum; Apps. I have no coverage in at least one room in the house so need boosters, I've used the connect app to check speed in each room and for one room it either doesn't register at all and says it's not working or shows download sp. Networking and WiFi. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second. Networking and WiFi. I'm going round in circles trying to get a pod online or within the My Connect app. I'm sorry to hear about the issues with the Connect App and the Wi-Fi when you're trying to scan the house. Then Start the scan again. 0 Kudos. My Virgin Media App. . If that doesn’t do the job, we’ll send you up to a total of 3. Otherwise WiFi Max is an £8 Monthly addition to. I have the 1gb package, I have run the speed test which confirmed the. QuickStart, set up and connections. - 5289462. Networking and WiFi. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Hmmm thanks for that but that isn't quite how the conversation went. Tried chat via connect app but says it's all busy and to try later. Had Virgin Installed around August when they came to the area, was given a Hub5x with a 1gig package and told that modem mode would enable me to use my own kit that i wanted to run. If you need a second or third Pod, sign in to My Virgin Media, click on Your Package and follow the steps in the WiFi Max tab. Thank you so much for your help! I've run the network diagnostics as per your instructions, and yes it shows the temperature of my Hub 3. . Hi stiffers The pods are free on the Gig1 package, Ultimate Oomph, or any Volt bundle, however if you are on any other package then they are £8 a month. Our new WiFi Max service allows you to have up to 3 pods. Hi Having a few bedrooms with weak signals (below 20Mb), I've attempted to use the Connect app to confirm and then allow me to order a WiFi pod. I upgraded to a Hub 4 and Gig1 around 2 months ago and have just constantly been struggling to connect at the far end of my house. Retail Wireless Repeaters or Wi-Fi Mesh / Routers are so much more capable - and work with any ISP. Phone. Hello, I wonder if someone can help me to order my first WiFi pod please. Home Phone. While connect to WiFi, Tap I’m ready. And to help keep things ticking over, you get Intelligent WiFi service included and we’ll provide up to three signal-boosting mesh WiFi Pods (if they’re required) to extend your network – at no extra cost with Gig1 Fibre Broadband and our Volt packages. I am now on the phone and moving between departments and being on hold. 0" for 10 devices in. Welcome back to our community forums and sorry to hear you have been unable to reach our team to order a WIFI pod. Speed It's great to hear you're looking at having WiFi Pods. The app says I'm optimised, but I cannot find a way to order my first WiFi pod to overcome my issues. Wait 2 mintues for Scan. · While connect to WiFi, Tap I’m. About our help and support page. Scan complete, Tap continue. . Virgin Mobile. See the following page for details, including how to order online via My Virgin Media or through the Connect app. Account - Cable. Can I just confirm have you followed these exact steps when scanning: · Tap Start the scan. Scan complete, Tap continue. Please look out for the purple envelope in the top right of your screen. - 5391224. Inefficient, extremely poor designed process. Networking and WiFi. The official route is to use the Connect app to scan your Property and order an initial Pod. Virgin Media Intelligent Mesh Wi-Fi Pod ReviewWatch Virgin Media Hub 5 Review to GrumpyMan's REVIEW. I've recently changed my package to a Volt package, which includes access to up to 3 Wi-Fi pods. Virgin Media help and support. I have set up the new hub 5 router and have good reception close to the Hub 5, but have poor WiFi in the kitchen at the back of the house. SpeedHow to perform the scan and order the wifi pods when using the Connect app. Sorry to see you are having problems ordering the wifi boosters. Our new WiFi Max service allows you to have up to 3 pods. Just joined. The wireless details from the Pod will be the same as the Hub's details, so no additional steps are required to connect the devices in the home. Sign in to My Virgin Media You can also order WiFi Max or get a second or third WiFi Pod,. SpeedSee the following page for details, including how to order online via My Virgin Media or through the Connect app. Scan complete, Tap continue. Have you followed the set up instructions and troubleshooting that's detailed her. Once you’ve linked the Virgin Media Connect app to your Hub 3, 4 or 5, you’ll see your network details on the Home tab of the app. . However, it’s worth pointing out that the. While connect to WiFi, Tap I’m ready. Please let me know how you get on. While connect to WiFi, Tap I’m ready. The agent will ask you to upload screenshots of the scan results and then order the pod for you which should be delivered by yodel a few days later. The mesh wifi pods now come with a speed guarantee . Thanks - SteveI'm sorry to hear you're facing some issues with the Wi-Fi signal and service in your home. You can only have a maximum of 3 Pods. But only if the speeds are consistently below 20Mbps in that room. The firm said that the pods and the Media Hub. . And to help keep things ticking over, you get Intelligent WiFi service included and we’ll provide up to three signal-boosting mesh WiFi Pods (if they’re required) to extend your network – at no extra cost with Gig1 Fibre Broadband and our Volt packages. Tap Add a room, Tap the room you're in. Please let me know how you get on. Virgin TV 360. You need to use the Connect app to perform the Home Scan in the area where the signal is low(est) . Networking and WiFi. Pods are only free to customers on the 1GB, Ultimate Oomph or Volt packages - is that you? If so they are worth trying - they should work for you. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. The virgin media connect app is recognising the result is poor but no option to get a wi fi pod. The signal is great at the front of the house but very poor at the rear. I am also looking to order Wifi pods. · Then Start the scan again. I tried running a diagnostic through the VM Connect app in the dead spot and it said I was eligible to order a Wi-Fi pod, but it directed me back to the Virgin Media website, and from there it told me to chat to an agent online to order a pod but the chat/messaging service disconnects before I get a response. A broadband speed boost to the next available level (up to a max of 1Gbps) and up to 3 WiFi Pods (if needed) at no extra cost. Hello, changed to the 02 volt bundle how do I go about getting pods sent as WiFi is poor , cheers dan - 5187682. Wait 2 mintues for Scan. Switched On. · Then Start the scan again. Hi stiffers . Once this is done, you can add more Pods (up to a total of 3) at a later date. Start the Scan (do this in every room) This will be available via the purple envelope on the top right of this page. Please remain in contact there and we will do our best to help. Wait 2 mintues for Scan. Patiently looking forward to a FTTP choice in my area. Home Phone. And when I do get it to work there is no option available to order pods so I assume a 'poor' signal is not good enough to be called a blackspot. The Virgin Intelligent WiFi Pod is a solid option for Virgin Media customers with Hub 3 and Hub 4 routers looking to boost Wi-Fi speeds and stability. Scan complete, Tap continue. The pods can only be sent out one at a. Next, it checks your broadband speed to make sure there are no issues preventing you getting the most from it. Hello, I'm at my wits end here trying to find out how to order a WiFi pod. From 4 tests in 3 rooms, I got download speeds of 14, 5, 8 and 15 Mbps with corresponding upload speeds of 6, 0, 1 and 6 Mbps. In 'my virgin media' account it says to order from the VM connect app. Start the Scan (do this. Forum; Apps. I've just been struggling to speak to a human and get it actually ordered! I am sorry about that 😥 That must be frustrating, but you've come to the right place to get some help! Speak to you soon!Had Virgin installed yesterday and unfortunately the majority of the upstairs is getting a wi fi signal way below 20mbps. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi. Tap Start the scan. Simply plug a booster in where the wireless signal is weak and it’ll take the wireless signal from the Hub, boost it, and retransmit the signal out to all your wireless devices,. Take control using the Connect app. However, the connect app directs me to the website, the website doesn't have an order link. Security matters. Switched On Families. Hi, I am a new customer. However it will be chargeable if your on a lower tariff. 😞 I will assist you on this and send a private message. The clever technology inside our WiFi Pods uses the cloud to understand how you use WiFi and constantly adapts to create the best conditions for the network your household needs every day. Easy to set up, coverage has. . While connect to WiFi, Tap I’m ready. While connect to WiFi, Tap I’m ready. . Thanks - Steve Hi. Check out the do's and don'ts, in our Community FAQs. Account - Cable. You can also add WiFi Max to our M125 to M500 Fibre Broadband packs (without Volt) for. The VM Connect app advised to order the WiFi pods, but with no information on how to do this. The home scan feature will guide you from room to room to. 0 Kudos. Whilst they may be included in the package, a pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. In response to Lee_R. Scan complete, Tap continue. Re: Order WiFi pods. All the information you need to setup your first Pod or fix an. The WiFi signal needs boosting upstairs. We stay in an old house with thick concrete walls built circa 1937. Please help. Also, the exterior cable runs directly into the living and can only be put next to the exterior wall. • View, manage and even order WiFi Pods*. Account - Cable. My Virgin Media. Good Morning @Little_miss_sun, thanks for your post and a very warm welcome to you! I'd be able to pick this up for you and request the Wi-Fi pod to be added to your account. 0 Kudos. Please let me know how you get on. You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. If you can wait then wait here and a mod will help you else call CS who will order them for you. Manage Your Account. If you which to go through the diagnostic process for this, I will send you a private message so that we can do this. The pods can only be sent out one at a time too. Add a Comment. Browse Virgin Media Virgin Media Community. This link will help. I cannot see the Message Us icon on Safari or Edge. Using our mesh WiFi Pods (white), boost your home broadband coverage and make sure no room is left unconnected. You can also order WiFi Max or get a second or third WiFi Pod, through one of our accessible contact options, if you need to use these. Right here we go, i have one pod already succesfully ordered after scanning on the connect app, it does a great job and really need another but scanning again doesnt give me the ordering option like before, just tells me to call so i went on to chat and had the chat transferred to Whatsapp. My Virgin Media App. QuickStart, set up and connections. Browse Virgin Media Virgin Media Community.